Redssen Shipping & Returns Policy

Shipping

Global Shipping Services  

UK Free Shipping—We offer shipping services to most countries and regions worldwide 

Shipping Information

  • Processing Time: All orders are processed within 24 working hours. We don't ship on Saturdays, Sundays, or holidays. You may cancel your order within 24 hours of placement, provided it has not yet been shipped. To request a cancellation, please contact us via email at support@redssenhome.com

  • Shipping Method: We use economy shipping for all orders.

  • Shipping Times：International: 3-10 business days (Note: Delivery times may be delayed due to holidays or customs inspections. We apologize for any inconvenience.)

  • US Region Delivery  
    Orders over £150 (approximately $188) — Free shipping  
    Orders under £150 (approximately $188) — £20 (approximately $27) shipping fee  
    Delivery timeframe: 10–15 business days (excluding US federal holidays such as Thanksgiving and Christmas).

Returns & Exchanges

We want you to love your Redssen products, but if for any reason you are not satisfied, we offer a straightforward returns and exchange process.

Return Policy

  • Returns are accepted within 30 days of receipt.

  • Products must be unused, unwashed, and in their original packaging.

  • Certain types of items cannot be returned, like Used or washed items, gift cards, custom products (such as special orders or personalized items).

  • Return shipping is free, and we offer a 100% money-back guarantee for all eligible returns.

  • How to return? To initiate a return, please email our customer service team at support@redssenhome.com before sending the item back. A return label will be provided. The return address is 76 Bulan Road, Building 2, 1002, Shenzhen, GD, 518000, CN

  • Refunds are issued to the original payment method within 3–5 business days after we receive and inspect your returned item.

If you're not satisfied with your purchase, simply contact us and we’ll take care of the rest. We want you to love your Redssen products, so if anything isn’t right, we’re here to help.